Emergency Drain and Plumbing Co., LLC
Troy, Michigan · plumbing and drains
BBB rating
Google rating
361 Google reviews observed
BBB complaint context
Why this company qualified
On October 17, 2026, the exact individual BBB record displayed A+ and the matched direct Google listing displayed 4.9 from 361 reviews. Accreditation alone is not the qualification criterion.
The exact BBB complaint page displayed one complaint in its three-year reporting period and zero filed in the previous 12 months. BBB marked the complaint Answered, not Resolved. In January 2024, a customer disputed a jet sump-pump installation, warranty handling and responsibility for a basement flood, seeking a refund. The business said a supervisor checked operation, disputed the asserted cause and recommended a traditional pump arrangement. The customer rejected that response and reported another plumber adjusted a hose and air switch. These are disputed accounts recorded by BBB, not findings by NHA.
The Troy suite address, public telephone and emergencydrainandplumbing.com domain matched the individual BBB business record, direct Google listing and official contact page. Recognition is based on the stated evidence, not independent verification of website credential, response-time or workmanship claims.
Services reviewed
The official site describes general plumbing and repair, drain cleaning, emergency drain services and new-construction plumbing.
Ask for the diagnosed cause and written scope, including drain access, clearing method, any camera inspection, proposed parts and restoration. For a sump-pump project, clarify the pump type, operating checks, backup arrangements and written warranty exclusions. Confirm service to the actual property.
Business record location: 1729 E 14 Mile Rd, Ste 200, Troy, MI 48083
Public company phone: (248) 506-7634
Recognition does not establish availability throughout the metro or a customer-facing office. Contact the company directly to confirm current service area and scope.
Important limitation
NHA did not independently verify licensing, bonding, certifications or insurance. Confirm current credentials, policy coverage and suitability for the specific work and jurisdiction before hiring.
Research reviewed October 17, 2026. Ratings, complaint totals and business details can change. Recognition is not a BBB or Google endorsement or a guarantee of safety, workmanship or outcomes.