Bates Electric Inc.
Arnold, Missouri · St. Louis metro · Electrical Services
BBB rating
Google rating
1,435 Google reviews observed
BBB complaint context
Qualification and complaint context
On October 18, 2026, the exact individual BBB record displayed A+ and the direct Google business panel showed 4.8 stars from 1,435 reviews. Accreditation is a separate status, not a substitute for the A+ letter grade. These signals do not erase contrary customer feedback.
The exact BBB complaint page displayed one complaint in three years and zero in the last twelve months, combining headquarters and corporate-owned locations. The April 26, 2025 generator complaint is marked Answered, not Resolved. The customer alleged warranty-repair delays and limited updates. On May 2 the business apologized, said a replacement motor was covered by the manufacturer’s warranty and expected it within three to four weeks. On May 12 the customer said the repair remained incomplete but an appointment was planned. No final satisfactory completion was verified.
The BBB, Google and official location page match 2006 Sierra Parkway in Arnold. Google and that official page show (636) 242-6334. BBB’s primary (636) 464-3939 is also published on the same company-controlled generator subdomain, which names Bates Electric, Inc. This is an authoritative phone bridge, not an assumed tracking-number explanation. One company is listed here, not separate awards for its other offices.
Services and separate customer-review context
The official St. Louis page describes residential electrical repair, panels, wiring/rewiring, lighting, EV charging and whole-home generators, alongside commercial work. The location is Arnold, not an invented St. Louis city office. Confirm coverage for your exact address.
The separate, live BBB customer-review page showed 1.67/5 from six reviews on October 18, 2026; that customer score is not the A+ letter grade or the Google rating. Accounts included disputes about assistant charges and a proposed panel replacement, estimate timing, travel/parts billing, pricing and a repair that allegedly did not solve the reported issue. A positive account described panel replacement and communication. In its November 19, 2025 response to the estimate complaint, the business said it had sent the quote the next day and acknowledged frustration with communication. These are customer allegations and business explanations, not NHA findings. Read the original accounts before deciding.
Business record location: 2006 Sierra Pkwy, Arnold, MO 63010
Public local phone: (636) 242-6334
Request written diagnosis, estimate timing, parts and travel charges, authorization for additional work, generator warranty responsibilities and callback terms. Licensing, insurance, product-authorized status, code/safety claims and service guarantees were not independently verified by NHA.
Important limitation
NHA did not independently verify licensing, bonding, certifications or insurance. Confirm current credentials, policy coverage and suitability for the specific work and jurisdiction before hiring.
Research reviewed October 18, 2026. Ratings, complaints and business details can change. Recognition is not a BBB or Google endorsement or a guarantee of safety, workmanship or outcomes.