First Call Garage Doors LLC
Richmond, Texas · Greater Houston · Garage Doors
BBB rating
Google rating
132 Google reviews observed
BBB complaint context
Why this company qualified
On October 18, 2026, NHA matched an individual BBB record displaying an A+ letter grade with a directly observed Google business panel displaying 4.8 stars from 132 reviews. The Google panel, BBB record and official website match 20527 FM 1093, Unit B205, Richmond, the public phone and company domain.
BBB accreditation is separate from the A+ letter grade. BBB’s related location records represent this company, not additional company awards. Qualification under these criteria does not erase the adverse complaint and customer-review context below or guarantee future performance.
Formal complaint: BBB displayed one complaint in its three-year period and zero complaints filed in the last twelve months. In the February 20, 2024 complaint, a customer disputed a newly installed door’s noise/alignment and reported inspection issues. The business attributed the problem to added paint, described lubrication and paint removal, and said it was fixed. The customer did not accept the proposed resolution. BBB marks the complaint Answered—not Resolved; that status does not establish customer satisfaction.
Separate BBB customer review: BBB displayed 1/5 from one review. The January 22, 2026 account alleges repeated unsuccessful closing repairs and disputes charges/communication. In its January 26 response, the business disagreed, described two different service issues fifteen months apart, said the door operated after each visit, and stated that a later offered inspection was declined. These are attributed customer and business accounts, not independently established NHA findings. The separate review is not the BBB letter grade or a Google review.
Services reviewed
The official website describes residential garage-door installation, replacement and repair; springs, openers, sensors, tracks, remotes and keypads; and commercial overhead-door work. Confirm availability for the actual jobsite rather than assuming the company maintains an office in every named service area.
For repair work, ask for the diagnosis, included parts and adjustments, authorization before added work, the completion test and written callback or warranty terms. Company marketing promises were not independently verified or adopted by NHA.
Business record location: 20527 FM 1093, Unit B205, Richmond, TX 77407
Public company phone: (713) 248-2684
A record address is not a promise of walk-in service. Contact the company directly about the specific scope and appointment.
Important limitation
NHA did not independently verify licensing, bonding, certifications or insurance. Confirm current credentials, policy coverage and suitability for the specific work and jurisdiction before hiring.
Research reviewed October 18, 2026. Ratings, complaint totals and business details can change. Recognition is not a BBB or Google endorsement or a guarantee of safety, workmanship or outcomes. Zero complaints filed recently does not mean no customer concerns.